Effective Date: January 1, 2025

Thank you for purchasing digital products from Hypergraze LLC. We strive to ensure customer satisfaction with all of our products, including Twitch assets (sub badges, overlays, emotes, etc.) and Notion templates. Please carefully review our refund and return policy outlined below.

No Refunds Policy

All sales are final. Due to the nature of digital products, we do not offer refunds, exchanges, or cancellations after a purchase has been completed. Once you have gained access to the product, it is deemed delivered and non-refundable.

Return Policy

As a digital-only store, we do not accept returns since there are no physical goods to be returned. All products are delivered electronically and are considered final upon successful delivery.

However, if you experience any of the following issues, we encourage you to contact us for support:

  • Technical Difficulties: If the product file is corrupted or inaccessible, we will work with you to resolve the issue promptly.
  • Download Issues: If you are unable to download your purchase due to technical errors, we will ensure that you receive access to your product.
  • Mistaken Purchases: While we generally do not offer refunds, accidental duplicate purchases may be reviewed on a case-by-case basis. Proof of purchase will be required.

How We Handle Support Requests

  1. Reach out to us via email at support@hypergraze.com with your order number and a detailed description of the issue.
  2. Our support team will review your request and respond within 3-5 business days.
  3. If your issue is related to technical problems or download errors, we will provide a resolution, which may include resending the product file.

Your Responsibilities

To ensure a smooth experience, please:

  • Verify that your software or platform is compatible with the digital product prior to purchase.
  • Download and back up your files immediately after purchase to avoid potential access issues in the future.

Contact Us

If you have any questions, concerns, or require assistance with your order, please contact us at support@hypergraze.com . We are committed to providing the best possible support for our customers.

Thank you for choosing Hypergraze LLC.